Saturday 11 May 2013

O, The Oprah Magazine (1-year auto-renewal) special offers

O, The Oprah Magazine (1-year auto-renewal)

O, The Oprah Magazine (1-year auto-renewal)

O, The Oprah Magazine (1-year auto-renewal) Reviews

I've purchased a lot of products on Amazon and have subscribed to Oprah's magazine for many years. I have read a lot of negative comments about Oprah's auto-renewal process over the years, so I have always intentionally purchased the one-time, one- or two-year subscription terms on Amazon, making certain not to select the auto-renewal options. And I have purchased this magazine as a gift for others multiple times too. I've never had a problem with the magazine, the subscriptions, the invoicing, or the delivery...until now. In December, 2010, I purchased another 2-year term subscription to 'O, The Oprah Magazine' for my wife, same as I'd done in prior years. I paid for it with my American Express. The rate was $24.00 for two years. With (WA state) sales tax, it came up to $25.85 and showed up on my January statement, which was paid in full. The subscription is paid up through January, 2013. After a few months, I started receiving renewal notices for a one-year ($18.00 per year) subscription, directly from the Oprah publisher. This is something that the Oprah magazine or their publisher has done frequently over the years, so I just ignored the renewal notices, as I've always done (seems kind of a waste of resources to solicit people who aren't scheduled to renew for another 20 months...but, if that's the way they want to run their business, whatever). Obviously, I wasn't interested in renewing again, so I recycled the solicitations. By the way, the renewal solicitation did show the 2013 expiration date right on the document, so I knew it wasn't for a prior iteration of the subscription. Yesterday I received a collection notice from Sunrise Credit Services, Inc. for an account balance of $18.00. Yes, you read that right. They have forwarded my account to a collection agency for the non-payment of a subscription solicitation! FOR AN UNPAID SOLICITATION, not for an actual subscription or for something that I actually ordered! Amazing, but true. Either the Oprah magazine and Hearst (the publisher) have exceptionally poor records / databases, or they're running some kind of little scam that they hope enough people will fall for that it will more than pay for the cost of all those renewal solicitations they send out. Whatever the case may be, I have to say, Oprah and Hearst, that I'm extremely disappointed in your business practices. Now I'll be wasting more time responding back to Sunrise Credit Services with all the details and trying to get them off my back. Irritated doesn't even begin to cover what I feel about your business and the fact that you've unnecessarily put this collection company on my credit history. All for a measly little $18.00 and because of your inability to keep proper records...or because of a poor attempt at a subscription scam. And if it goes beyond that, I'll be forwarding this to the office of the Washington State Attorney General. Come on, Oprah and Hearst, why don't you spend a tiny portion of your multi-billion dollar profits on updating your records and I.T. systems, so people don't have to write horrible reviews like this? By the way, this is the first review of any kind that I've written on any site, but I felt compelled to do so, so that others may avoid going through the same nonsense or, at least, be aware of what's potentially going on when they start seeing those renewal notices start showing up in their mail. It's a good magazine and quite often a good price through Amazon; just horrifically inept business practices on the part of the publisher. What an absolutely unnecessary waste of my time and other peoples' time reading things like this when you could just as easily clean up and refine your subscription systems and databases.. this is my O, The Oprah Magazine (1-year auto-renewal) reviews
O, The Oprah Magazine (1-year auto-renewal)

O, The Oprah Magazine (1-year auto-renewal) Specs

  • Privacy & Security
  • In order to complete your transaction, we will share the name, billing and shipping address and other order information associated with your purchase with the publisher or magazine vendor. We will not share your credit card or email information with them. See Details.
  • Auto-Renewal
  • This subscription will automatically renew until you decide to cancel, at any time, using Magazine Subscription Manager.
  • We'll renew on your behalf at the lowest price available on Amazon.com at the time of renewal.
  • Each renewal term will be the same length as your original subscription, unless otherwise posted.
  • You can turn auto-renewal off or on in Magazine Subscription Manager.
  • Before your subscription expires, we'll notify you that your subscription will renew and you may change your credit card or address information or cancel before the order is placed.
  • Learn more about auto-renewal subscriptions on Amazon.com
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